Legal Pages

Terms & Conditions

Welcome to Genesis Boutique. By accessing or purchasing from our boutique (in-store or online), you agree to the following Terms & Conditions:

1. General

These Terms & Conditions govern all sales, services, and interactions with Genesis Boutique.

We reserve the right to update or amend these Terms at any time without prior notice.

2. Products & Availability

All items are subject to availability.

We make every effort to ensure product descriptions, pricing, and images are accurate, but slight variations may occur.

3. Orders & Payment

Orders are confirmed once payment has been received in full.

We accept [insert payment methods e.g., EFT, card, cash, mobile payments].

Prices are listed in South African Rand (ZAR) and include VAT where applicable.

4. Shipping & Delivery

Delivery timelines are estimates and may vary based on location and courier availability.

Genesis Boutique is not responsible for delays caused by third-party couriers or unforeseen circumstances.

Delivery fees are non-refundable.

5. Returns & Refunds

Our Refund & Return Policy applies to all purchases (see full policy).

Items must meet return conditions to be eligible for exchange or refund.

6. Promotions & Discounts

Promotional offers and discounts are valid for the specified period only and cannot be applied to past purchases.

Sale items are final and cannot be returned unless faulty.

7. Customer Responsibilities

Customers are responsible for providing accurate personal and delivery information.

Genesis Boutique is not liable for loss or delays due to incorrect details provided at checkout.

8. Privacy & Data Protection

Your personal information is kept secure and used solely for order processing, communication, and marketing (if you opt-in).

We will never share or sell your details to third parties without your consent.

9. Liability

Genesis Boutique is not liable for damages, losses, or delays beyond our reasonable control.

All products should be used/worn as intended; we are not responsible for misuse.

10. Governing Law

These Terms & Conditions are governed by the laws of South Africa.

Any disputes will be subject to the jurisdiction of South African courts.

Privacy Policy

At Genesis Boutique, your privacy matters to us. This policy explains how we collect, use, and protect your personal information when you shop with us in-store, online, or through our communication platforms (such as WhatsApp, Instagram, or email).

1. Information We Collect

We may collect the following personal information when you interact with us:

Full name and contact details (email, phone number, address)

Payment details (processed securely through third-party providers; we do not store card information)

Order and purchase history

Delivery details (address and courier preferences)

Communication preferences (e.g., if you sign up for newsletters or WhatsApp updates)

2. How We Use Your Information

We use your information to:

Process and deliver your orders

Communicate with you about purchases, returns, or queries

Share updates, promotions, and exclusive offers (if you opt-in)

Improve our customer service and boutique experience

Comply with legal and regulatory requirements

3. Sharing Your Information

We do not sell or rent your personal data to third parties.

Your details may be shared only with trusted service providers (such as couriers or payment processors) for order fulfillment.

We may disclose information if required by law or to protect our legal rights.

4. Data Protection & Security

We take appropriate technical and organisational measures to protect your personal information from loss, misuse, or unauthorised access.

While we strive to safeguard your data, no system is 100% secure. By engaging with us, you acknowledge this risk.

5. Your Rights (POPIA Compliance)

Under the Protection of Personal Information Act (POPIA), you have the right to:

Access the personal information we hold about you

Request corrections to your information

Request that we delete your information (where legally possible)

Opt-out of marketing communications at any time

6. Cookies & Online Tracking (if applicable)

If you use our website, we may use cookies to improve your browsing experience and track anonymous usage data. You can adjust your browser settings to decline cookies if you prefer.

7. Contact Us

If you have any questions about how we handle your information, or if you’d like to exercise your POPIA rights, please contact us at:
( email address to be added, am not sure if we will use the current email address or another one)